Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 830 reviews

Mercure Inverness Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  830 reviews

TripAdvisor Rating  3.5/5  661 reviews

Excellent

Customer review rating 5.0/5

Dave Couples - Confirmed reviews ALL

Perfect

Dear Dave We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Good Hotel central location

Customer review rating 1.0/5

Colin H. Couples - Confirmed reviews ALL

Room small fine King size bed, small wardrobe and shelves, only one chair, was adequate for one person not a couple. . Breakfast and dinner good. Problem when checking out reception staff were adamant that Itison had only booked a single not for two and I would have to pay for all the extra meals. Fortunately, I had a copy of my Itison booking stating that it was for two. They were still adamant that it was Itisons fault but would not charge me. On contacting Itison they confirmed that the booking was for 2 and the hotel was wrong to ask for extra payment. This episode was rather upsetting.

Dear Colin Thank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am glad the team were able to resolve this for you in the end, unfortunately when the booking was entered externally, they had only put down 1 guest which is why our team didn't pick this up but thankfully you had the voucher and they were able to fix it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

DB&B - 1 night stay

TripAdvisor rating 4.0/5

Butsy19 Couples - TripAdvisor review

Stayed here before, so we had no hesitation in booking again. We had an 'itison' deal, which gave us DB&B and a bottle of wine. We were checked in fairly quickly by a very helpful and welcoming member of staff, who explained everything that we were entitled to and timing's, and then gave us our room keys. We upgraded to a Privilege Room (504), and asked for a room on a high floor overlooking the river, which we got - thank you. Totally happy with the size of the room,  large spacious bed and a 2 seater sofa, however the bathroom was very compact, which was disappointing, the sink was so small you couldn't fill the kettle. However everything was spotlessly clean, with complementary water, coffee pod machine, kettle and coffee making facilities, safe, bathrobes and slippers, however no iron and ironing board. The room could do with a couple of more sockets and an additional floor lamp in the seating area as this was dark. Dinner was in the restaurant and was absolutely delicious, a good menu to choose from. They gave us our free bottle of wine with our meal too. Breakfast was included, buffet style and was exceptional, from fruit juice, fresh fruit, cereals, cheese, ham, croissants, pan au chocolate, porridge to a full scottish. Overall a very enjoyable 1 night stay

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again very soon. Kind Regards Fraser Peterkin

Well located, clean spacious room

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Regularly stay here as local for city access and early morning breakfast available which suits my requirements

Dear Gordon We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Good location

Customer review rating 3.5/5

Alison Business - Confirmed reviews ALL

Hotel is a little tired but satisfactory and clean. Location is ideal in the centre of Inverness and next to the river. Restaurant is decent with good variety on the menu.

Dear Alison We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

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Other web-users rate our hotel

  • 853 reviews 9/10 Location
  • 1,266 reviews 5.8/10 Room
  • 1,086 reviews 8.5/10 Service
  • 109 reviews 1.6/10 WiFi
  • 685 reviews 3.4/10 Comfort
  • 435 reviews 8/10 Breakfast
  • 384 reviews 6.5/10 Cleanliness
  • 298 reviews 5.4/10 Vibe

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